trying to install essentials

[amylynn1345]

help please.....I am trying to install the software that I purchased online. I have the email with the code ....went to the download page went through the steps and it asked for my password.....I put in what I always use as my password and it has denied it! I believe when I bought it it asked for that password but I can't remember. I would appreciate any help to direct make as to what to do......I am not tech so please explain step by step....sorry me and computers have a love/hate relationship!
Thanks so much,
Amy

[amylynn1345]

I have even gone through the steps to change my password and it still denies it.

[txdobergirl]

I'm trying to understand the issue here. I do not remember Essentials or any Embrilliance programs ever asking for a password. Where exactly is the password you are trying to key in? Can you send a screen shot of it?

When you are keying in this 'password' make sure CAPS LOCK is not turned on for one. Without knowing more I don't know how to help you.