Help! me figure out this software!

[zoe2432]

Hello! This is my first time on here and am desperate for answers!! I am new to Everything! My mac, as well as my kenmore/brother ergo 3 19010 embroidery sewing machine! I just cant seem to find my convert it mac, embrilliance, ans the sansdisk reader writer plug in. I have problems finding the serial numbers to get the software to open even, and I emailed embrilliance and nothing back yet. What am I doing wrong? I cant get anything to work for me and I’m about ready to just quit. Can anyone please give me advice that is super simple;) I’m embarrassed but I want to use my machine so bad!! I really appreciate any info that anyone can offer. Thank you so much!

[Mac]

Please go to embrilliance.com and click the Contact Us link.

Once at Contact Us please fill out the form giving all pertinent information:

Name
Phone
Product
Purchase Date
Statement of the Problem

We will get back to you.