Convert it mac is not recognizing my files or my serial #

Anything related to the Convert It, Mac program.
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jesshuff
Posts: 2
Joined: Wed Oct 03, 2012 7:20 am

Convert it mac is not recognizing my files or my serial #

Post by jesshuff » Wed Oct 03, 2012 8:54 am

I have tried to go to my files saved on my mac and click to open them, which then the embrilliance thumbnail is opening but tells me the files cannot be opened and then it asks for my serial #. Then it tells me that it is not valid...the same # I used to register and download. Am I missing an obvious step? What am I doing wrong?

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rochafleming
Posts: 1
Joined: Tue Oct 29, 2013 5:56 am
Location: Buffalo, NY

Re: Convert it mac is not recognizing my files or my serial

Post by rochafleming » Tue Oct 29, 2013 6:00 am

Yeah same is happening with me. Is there an option for forget serial#?
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EastWitch2
Posts: 756
Joined: Thu Apr 25, 2013 5:14 pm

Re: Convert it mac is not recognizing my files or my serial

Post by EastWitch2 » Tue Oct 29, 2013 4:09 pm

Hi rochafleming!

Click on this link below to the same question that was previously posted here on the Forum and the response that was given to the question.
Maybe this will help you.
http://www.embrilliance.com/phpBB3/view ... f=17&t=333

If not click on the link below which will take you to the contact page where you can fill out the information form about the prblem you are having and someone from the Embrilliance Support Team will get back to you to help you out.

http://embrilliance.com/contact-us

EastWitch2

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