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Enthusiast crashes

Posted: Mon Dec 01, 2014 2:23 pm
by Llamalover
I opened a design, clicked to open Enthusiast, and tried to move the compensate bar. Every time I did this the whole program crashed. I had recently added Stitch Artist, but haven't opened it yet. I work on a Mac.
Thanks.

Re: Enthusiast crashes

Posted: Mon Dec 01, 2014 2:55 pm
by EastWitch2
Llamalover wrote:I opened a design, clicked to open Enthusiast, and tried to move the compensate bar. Every time I did this the whole program crashed. I had recently added Stitch Artist, but haven't opened it yet. I work on a Mac.
Thanks.

Hi Llamalover!
You may want to read through this post at the link below where Lisa explains how to select part or all of a design object and how to use the Compensation Slider Bar in order to make adjustments to the design.

http://www.embrilliance.com/phpBB3/view ... f=26&t=624

If using this method does not work and your program still shuts down then you should contact the Embrilliance Support Team by filling out a Support Ticket at the link below.

http://www.embrilliance.com/osticket/login.php

Give them as much information as possible and let them know what is happening with your program and they will work with you to solve the problem.

EastWitch2

Re: Enthusiast crashes

Posted: Sat Dec 20, 2014 8:04 pm
by Admin
Sorry about that glitch - but we have rectified it!