Doesn't work even with Full Disk Access

Any discussion with Thumbnailer can go here.
mickey524
Posts: 5
Joined: Fri Nov 08, 2019 7:47 am

Re: Doesn't work even with Full Disk Access

Post by mickey524 » Thu Mar 12, 2020 7:14 pm

Still not resolved, it's really an issue with Catalina but it wants to stay incognito as no one has been able to advise a fix. I finally gave up and traded in my 2013 MacBook Air for a brand new iMac, still with Catalina. Thumbnailer is now displaying correctly - HOORAY! If you do this, it may take one or two reboots for it to work but don't give up too soon. :)

Lacewood
Posts: 6
Joined: Sun Dec 26, 2010 6:27 pm

Re: Doesn't work even with Full Disk Access

Post by Lacewood » Thu Mar 12, 2020 8:48 pm

thanks ill keep trying
If at first you do succeed... try not to look too astonished"

jwlegs
Posts: 1
Joined: Sun Nov 09, 2014 10:07 am

Re: Doesn't work even with Full Disk Access

Post by jwlegs » Mon Mar 30, 2020 2:04 pm

I have tried all of the work arounds on my Mac running Catalina 10.15.4. As of today, I have been unable to get Thumbnailer to work. It will install. I can choose which of the files I want it to "read." But all I get is no thumbnail of the design, only a generic Embrilliance logo with .pes or .dst at the end of the file name.

This software was originally written for the Mac, which is why I invested in it. The portion of the software that I have used the most is Thumbnailer. It is so disappointing that we haven't gotten the problem resolved.

What can we do? If it is an Apple Catalina issue, do we need to email Apple and ask them to fix it? If so, I believe there are enough of us to unite and do so to get their attention. Suggestions anyone?

peaceloveknit
Posts: 18
Joined: Fri Oct 11, 2013 10:11 am

Re: Doesn't work even with Full Disk Access

Post by peaceloveknit » Tue Mar 31, 2020 1:49 pm

I am running Catalina and my Thumbnailer is working correctly.

2017 MacBook Pro 13inch
Catalina 10.15.4
Thumbnailer V 2.98
Embrilliance Modules: 1.164
AlphaTricks
Essentials
Enthusiast
Stitchartist L2&3

Security & Privacy System Preferences
Full Disk Access Embrilliance
Files and Folders Embrilliance
Accessibility Embrilliance

I am happy to walk through other settings with anyone that wants to compare.
Perhaps we can connect via chat or something more real time.
Maria
Running Thumbnailer, Essentials, Enthusiast, Alpha Tricks and Stitch Artist Level 3
MacBook Pro with Catalina
Brother PR655
Apple geek who loves Embroidery, Knitting, Sewing and Quilting

mickey524
Posts: 5
Joined: Fri Nov 08, 2019 7:47 am

Re: Doesn't work even with Full Disk Access

Post by mickey524 » Tue Mar 31, 2020 4:23 pm

What computer/year do you have? I think that’s part of the issue. My brand new iMac is working but the 2012 MacbookAir does not, even with settings you have mentioned.

peaceloveknit
Posts: 18
Joined: Fri Oct 11, 2013 10:11 am

Re: Doesn't work even with Full Disk Access

Post by peaceloveknit » Wed Apr 01, 2020 8:28 am

I have a 2017 MacBook Pro. I will edit and add this to my original post as well.
Maria
Running Thumbnailer, Essentials, Enthusiast, Alpha Tricks and Stitch Artist Level 3
MacBook Pro with Catalina
Brother PR655
Apple geek who loves Embroidery, Knitting, Sewing and Quilting

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