Thumbnailer won't work on Windows 8.1

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ibetya
Posts: 2
Joined: Fri Mar 13, 2015 7:12 pm

Thumbnailer won't work on Windows 8.1

Post by ibetya » Fri Mar 13, 2015 7:16 pm

I just got a new laptop and it has Windows 8.1 on it I can't seem to see any of my thumbnails. I go into explorer and the icon to change to see the pics is not there. Could anyone please tell me what I am doing wrong.

thanks
Eileen

EastWitch2
Posts: 755
Joined: Thu Apr 25, 2013 5:14 pm

Re: Thumbnailer won't work on Windows 8.1

Post by EastWitch2 » Sat Mar 14, 2015 12:44 pm

Hi Eileen

I think you should use the link below to an open Support Ticket that you can fill out and submit to the Embrilliance Support Team so they can help you get Thumbnailer set up and running on your Windows 8.1 computer.


Just fill out the open support ticket at the link below and submit it and someone from the Support Team will contact you.
http://www.embrilliance.com/osticket/open.php

EastWitch2

ibetya
Posts: 2
Joined: Fri Mar 13, 2015 7:12 pm

Re: Thumbnailer won't work on Windows 8.1

Post by ibetya » Wed Mar 18, 2015 5:01 pm

Thanks, I just did

ndoucet
Posts: 4
Joined: Wed Jul 09, 2014 11:49 am

Re: Thumbnailer won't work on Windows 8.1

Post by ndoucet » Mon Apr 13, 2015 6:06 pm

I am having the same issue. Would like to know the answer also. Thumbnailer works beautifully on my Mac, but not so great with Windows 8.1. It is hit and miss on what I see and don't see.

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