Serial Key

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MickeyFan
Posts:3
Joined:Fri Jul 13, 2012 4:04 pm
Did not receive serial keys via email

Post by MickeyFan » Sat Jul 14, 2012 5:48 am

I ordered Essentials and Thumbnailer last night, and I still have not received the serial keys necessary to install. Checked the spam/quarantine folders which is where I found your acknowledgement that I am a registered user, but no serial keys email acknowledging my order.

Please help.

GrandmaClaire
Posts:1
Joined:Fri Jul 13, 2012 10:10 am

Re: Did not receive serial keys via email

Post by GrandmaClaire » Sat Jul 14, 2012 6:46 am

I did not receive my key code either. I have been sending them emails repeatedly since yesterday and still no response. Do you have any other suggestions on how to contact them?

MickeyFan
Posts:3
Joined:Fri Jul 13, 2012 4:04 pm

Re: Did not receive serial keys via email

Post by MickeyFan » Sat Jul 14, 2012 7:45 am

I heard back from them just this morning, and I am all squared away. GrandmaClaire, hopefully yours will be addressed soon if it hasn't already.

NurseJFW
Posts:2
Joined:Thu Jul 19, 2012 6:46 pm

Re: Did not receive serial keys via email

Post by NurseJFW » Sat Jul 21, 2012 11:22 am

I am also wondering about where to find a serial number that is asked for. I think I downloaded the programs OK, have no serial number to put in. No email from a purchase 2
days ago.

katpen5
Posts:6
Joined:Mon Jul 16, 2012 11:55 pm

Re: Did not receive serial keys via email

Post by katpen5 » Sun Jul 22, 2012 12:23 pm

I had the same problem. They finally sent it to me after I posted here... not quick response time.

MacStitch
Posts:143
Joined:Thu Sep 29, 2011 9:20 am

Re: Did not receive serial keys via email

Post by MacStitch » Sun Jul 22, 2012 12:49 pm

For a quick response, use the 'Contact Us' link at the top of the page instead of this forum.

Carolyn Miller
Posts:1
Joined:Fri Aug 17, 2012 12:31 pm

Serial Key

Post by Carolyn Miller » Tue Aug 21, 2012 7:55 pm

Did not recieve serial key after paying for Essentials. :cry:

gwendolena1
Posts:1
Joined:Sat Sep 01, 2012 4:02 pm

When do I get a serial number?

Post by gwendolena1 » Sat Sep 01, 2012 4:13 pm

where is the serial number supposed to be included in the download :lol:

Hobbygirl
Posts:2
Joined:Fri Sep 07, 2012 7:25 pm

Re: Did not receive serial keys via email

Post by Hobbygirl » Sat Sep 08, 2012 11:16 am

I have not received my serial keys for Main program. Hate to pay for more until I get them. How long does it take?

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Admin
Site Admin
Posts:371
Joined:Fri Dec 03, 2010 5:37 pm
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Re: Did not receive serial keys via email

Post by Admin » Sat Sep 08, 2012 8:58 pm

As stated repeatedly, the serials are emailed immediately and automatically when you purchase. Check your SPAM folder and/or ask your ISP to allow Embrilliance.com email. If you have deleted it permanently or cannot find it, use the Contact Us link to generate a ticket. (And make sure you are getting email from us or we cannot contact you!) In the ticket system, you can also come back in and see what our replies are.

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