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Latest MAC update and Embrilliance problems

Posted: Tue Nov 01, 2016 1:53 pm
by oquinlhads
I've done the MAC OS update to 10.12.1 and Embrilliance shows version 1.152. Have been having periodic not-responding issues and a couple of crashes while using Embrilliance, mostly developing monograms with fonts either BX or PES fonts loaded with Alphatricks. I had no trouble with AlphaTricks and loading some new fonts.
All attempts to save design to USB drive result in not-responding and having to force quit Embrilliance and force eject the USB drive

Re: Latest MAC update and Embrilliance problems

Posted: Sun Nov 19, 2017 7:55 pm
by LeoQueenPrints
Worries me to see that 19 days later not one response to this message. Having multiple issues with Embrilliance myself and honestly already questioning my decision to purchase it due to lack of response when something goes wrong and a question is asked.

Re: Latest MAC update and Embrilliance problems

Posted: Mon Nov 20, 2017 6:30 am
by hsbdobergirl
If you need an answer immediately you should go directly to support and open up a problem ticket. They are very good they getting back to you promptly.

Re: Latest MAC update and Embrilliance problems

Posted: Mon Nov 20, 2017 10:31 am
by peaceloveknit
Hi LeoQueenPrints, I don't see your original post from 19 days ago.