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Doesn't work even with Full Disk Access

Posted: Sat Oct 19, 2019 9:37 pm
by perperlu
Hi,

Updated my macOS to Catalina recently, and Thumbnailer hasn't worked since. I've followed instructions on the page granting Full Disk Access in the System Preferences, but still not showing. Downloaded and updated both Embrilliance as well as Thumbnailer installers as well, totally updated.

Any help is much appreciated.

Re: Doesn't work even with Full Disk Access

Posted: Sun Oct 20, 2019 5:30 pm
by Jackier
Im having he same problem.

Re: Doesn't work even with Full Disk Access

Posted: Mon Oct 21, 2019 2:01 pm
by Jackier
The answer from Embrilliance is basically "too bad for you".

Re: Doesn't work even with Full Disk Access

Posted: Tue Oct 22, 2019 10:54 am
by peaceloveknit
I have updated to Catalina and my Thumbnailer is working.

Here are my settings.

Full Disk Access
-Embrilliance is listed and the box is ticked

Files and Folders
-Embrilliance is listed

Image

Re: Doesn't work even with Full Disk Access

Posted: Wed Oct 23, 2019 2:33 pm
by Lynda Ballard
I'm having the same problem. I contacted tech support and their response was - "Some of our staff reported that they had to restart the computer multiple times for Mac Quicklook to reset the Thumbnails. Please let us know if this works for you."

I have restarted many times and reinstalled a few times. It just won't work.

Re: Doesn't work even with Full Disk Access

Posted: Sat Oct 26, 2019 9:00 pm
by TJayne
I have installed it, uninstalled it, set full access, restarted computer many times and it still doesn't show a preview. Every embroidery file just shows the yellow square icon with the needle inside it. I sure hope they can get this working.

Re: Doesn't work even with Full Disk Access

Posted: Fri Nov 01, 2019 9:07 am
by pbelzey
I'm having the same issue. Called Apple and also sent a help email to Embrilliance. Everyone is aware of it, but it's a pain not having it working. Especially now with Christmas coming and I need to see what I have. :(

Re: Doesn't work even with Full Disk Access

Posted: Fri Nov 08, 2019 12:48 pm
by mickey524
Over the last 2 days I've spent 3 hrs on the phone with Apple Support trying to have the Thumbnailer quick views work on my Mac - to no avail. Before contacting them, I uninstalled the installed versions of Embrilliance and Thumbnailer, downloaded the current versions (Thumbnailer created on Catalina) and confirmed All Disk Access for both apps. With Support, we checked every conceivable setting and still no luck. I HATE not having it functional - amazing how we get used to things that work! I hope Brian and his team can work with Apple to find a solution - it may take doing an item by item comparison between one that works and one that doesn't to figure this out but my senior level support guy promised to escalate the issues and steps taken. Fingers crossed it won't take too much longer to resolve.
NOTE - I’ve gone back to Mohave operating system as missed Thumbnailer too much to keep Catalina. That’s a whole process in itself but be sure to backup all your data before attempting! Apple Help Desk may help if you call them ...

Re: Doesn't work even with Full Disk Access

Posted: Thu Nov 21, 2019 6:28 pm
by heart2stitch
Since the catalina download, my thumbnailer has not worked and no design will send to my machine.

Re: Doesn't work even with Full Disk Access

Posted: Tue Dec 03, 2019 6:20 am
by pinemeadows
Count me in as one who cannot get Thumbnailer to work.

I'm not interested in whose fault it is; I just want it to work - period. Please help!