We want you to be happy! That is why we do not have a 'no-questions'asked' return policy. Use the Contact Us link at embrilliance.com. We will ask you why you need to do a return, as the reason is usually lack of product knowledge or the features desired are from a different Embrilliance title. We will work with you and even exchange the product to try to get you the features you need. If you really cannot use our product effectively, we will return it within 90 days. Let us help you – it is so much more fun – and that's why so few people ever want a refund from Embrilliance. We notice we are the only ones in the entire industry to offer this. Why? Simple: Everyone comes here when the other products let them down.